ERIC Number: ED396807
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
Gap Analysis. Student Satisfaction Survey, Spring 1995.
In spring 1995, College of the Desert, in California, undertook a study to determine the perceptions of students at both its Copper Mountain and Palm Desert campuses regarding college services. A representative sample of students were administered a 7-point attitude scale (Student Satisfaction Survey developed by Noel-Levitz Centers, Inc.) both the relative importance of the services and students' satisfaction with them. An analysis was then conducted to determine the gaps between levels of importance and satisfaction, indicating that all services, except for Veterans services at the Palm Desert campus, received higher importance ratings than satisfaction ratings. At the Palm Desert campus, the five largest gaps between importance and satisfaction occurred in the areas of parking, registration, concern for students, financial aid notification, and security. At the Copper Mountain Campus, the five largest gaps occurred in the questions pertaining to the availability of child care, the variety of courses, financial aid notification, library resources and services, and academic advising. Includes the survey instrument, graphs of overall ratings for each service area by campus, graphs of ratings of specific services within each area by campus, and ranked tables of gaps for each campus. (TGI)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: College of the Desert, Palm Desert, CA. Office of Institutional Research.