ERIC Number: ED396759
Record Type: Non-Journal
Publication Date: 1996
Reference Count: N/A
Total Quality Management in Libraries. ERIC Digest.
Masters, Denise G.
Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces inefficiencies. Libraries can benefit from TQM in three ways: breaking down interdepartmental barriers; redefining the beneficiaries of library services as internal customers (staff) and external customers (patrons); and reaching a state of continuous improvement. Potential barriers to the adoption of TQM in libraries include: objections to the vocabulary, lack of commitment, attempting to solve problems to quickly, and resistance of professional staff. The notable principles of TQM are summarized as follows: (1) manage by fact; (2) eliminate rework; (3) respect people and ideas; and (4) empower people. By formulating a strategic plan, and following it with a commitment to continue quality improvement, library managers can transform and improve their organizations. (Contains 13 references.) (Author/AEF)
Descriptors: Change Strategies, Improvement, Library Administration, Library Personnel, Library Planning, Library Services, Organizational Development, Problem Solving, Staff Development, Strategic Planning, Total Quality Management
ERIC Clearinghouse on Information and Technology, Syracuse University, 4-194 Center for Science and Technology, Syracuse, NY 13244-4100 (free while supplies last).
Publication Type: ERIC Publications; ERIC Digests in Full Text
Education Level: N/A
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Information and Technology, Syracuse, NY.