ERIC Number: ED396394
Record Type: RIE
Publication Date: 1996-Apr
The Management of Resistance to Change and Polarity in Educational Organisations.
Theron, A. M. C.; Westhuizen, Philip C. van der
Research has shown that organizations differ on the basis of their willingness to change and the strategies they use to manage change. For this paper, data were gathered through a review of the literature and through nonstandard interviews with persons in two identified organizations who handle grievance procedures. The analysis identifies the different forms and types of resistance to change, describes strategies for managing resistance, and presents a model for managing resistance. Methods to manage resistance to change include education and communication, participation, facilitation and support, negotiation, persuasion/influence, manipulation/cooptation, and force. Guidelines for effective management of polarity are also offered. In summary, resistance is desirable and even necessary because it illuminates the need for more information about change; promotes better communication; identifies specific problems; facilitates improved planning for implementation; and indicates the intensity of staff attitudes toward change. Five figures are included. (Contains 16 references.) (LMI)
Publication Type: Speeches/Meeting Papers; Information Analyses; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Educational Research Association (New York, NY, April 8-12, 1996).