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ERIC Number: ED394596
Record Type: Non-Journal
Publication Date: 1996-Feb
Pages: 8
Abstractor: N/A
Reference Count: N/A
Using the Baldrige Quality Award for Program Assessment.
Watwood, Britt
The Malcolm Baldrige National Quality Improvement Act of 1987 created an annual quality award to promote quality awareness, recognize the quality achievements of U.S. businesses, and publicize successful quality strategies. The criteria used to determine winners of the award focus on the delivery of increasingly better value to customers and the improvement of overall performance and capabilities. The Award criteria offer community colleges a focused, linked framework that can be used as a model for program assessment. To help colleges adapt the criteria, the Departments of Commerce and Education have jointly developed Baldrige-based criteria for educational institutions and have launched a pilot project to extend Award eligibility to educational institutions. Institutional areas examined by the criteria's seven categories include leadership, or how college administrators set direction and maintain an environment that fosters performance; strategic planning, or how internal and external factors are analyzed and translated into actionable plans; program development and delivery; personnel management to implement programs; and planning, program, and personnel development. The criteria provide a useful tool for assessing academic and non-academic programs. Moreover, the criteria focus on process rather than product and can help a college move from a crisis management approach to one of continual improvement of service. (MAB)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A