ERIC Number: ED394593
Record Type: RIE
Publication Date: 1996-Feb
Strategies and Methodologies for Improving Communications in a Rapid Paced, Complex, Technological World.
Lamb, Bill; And Others
Technology has revolutionized communication in a multitude of ways, allowing greater access to distant locations and to persons previously unavailable or available in only limited manners. In a number of respects, innovations such as electronic mail, voice mail, and fax machines have simplified communication and saved individuals valuable time. However, these changes have also complicated human relations and pose problems that challenge traditional communication skills and demand new approaches to interpersonal relations. Problems involved with electronic and automated communication include staff resistance to receiving generic campus-wide electronic mail messages, the paralysis that can ensue when a computer network fails, misunderstandings resulting from hastily produced messages, and the possibility of becoming overwhelmed by the volume of messages received electronically. Common sense strategies to reduce the stress associated with technological workplace communications include the following: (1) use new communication tools selectively; (2) understand the pros and cons of the use of technology as a communication tool; (3) remain mindful of the need for the "human touch" in working with people; (4) demonstrate an understanding of human behavior by exhibiting sensitivity and modeling acceptable social behavior in communications; and (5) do not transmit any messages without having thoroughly thought through their value and potential impact. (MAB)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: In: The Olympics of Leadership: Overcoming Obstacles, Balancing Skills, Taking Risks. Proceedings of the Annual International Conference of the National Community College Chair Academy (5th, Phoenix, AZ, February 14-17, 1996); see JC 960 276.