ERIC Number: ED394572
Record Type: RIE
Publication Date: 1996-Feb
How To Resolve Conflicts Effectively.
Carmichael, Georgia; Malague, Marianne
Conflict resolution at community colleges or other organizations requires an analysis of four situational factors: the conflict issues, the organizational setting, hierarchy and role relationships, and the personal styles of the conflicting parties. These factors yield insight into the dynamics of the conflict and provide the groundwork for ethical and productive conflict management. The identification of the issues surrounding conflicts should arise from dialogue with conflicting parties, ideally leading to the development of a shared view. Since every organization has unique rules, traditions, values, and assumptions, the organizational setting must be considered. At community colleges, for example, shared values such as the fulfillment of student goals, enhancement of learning, and support or cooperation in the workplace may provide deans with criteria for making decisions in conflict situations. While the assumption often exists that power to resolve a conflict situation lies within the formal hierarchy of an institution, at community colleges the hierarchical structure only applies within limited realms, with faculty having different roles and authority than department chairs. Finally, deans and chairs should be aware of the different approaches, or styles, that individuals take in conflict situations, including competition, collaboration, compromise, accommodation, and avoidance. Understanding the elements of conflict can help administrators adopt clear strategies for its resolution. (TGI)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: In: The Olympics of Leadership: Overcoming Obstacles, Balancing Skills, Taking Risks. Proceedings of the Annual International Conference of the National Community College Chair Academy (5th, Phoenix, AZ, February 14-17, 1996); see JC 960 276.