ERIC Number: ED394558
Record Type: RIE
Publication Date: 1996-Feb
Delivering the "Write" Message: The Memo and Transformational Leadership.
Lamb, Bill; And Others
Since the vast majority of conflict situations arise from a breakdown in the communication process, where one individual misunderstands something generated by another, the crucial challenge for leaders lies in avoiding misunderstandings. Leaders must remember, when formulating all sorts of correspondence, that when a "sender" forms a message and channels this information to a "receiver," communication breakdowns occur either through mistakenly encoding and decoding information or through language barriers and cultural differences. Further, leaders must be conscious that written communication lacks the non-verbal cues used in oral communication to refine and interpret the meaning of the message. When the written word is "decoded" in a way different from its intent, the breakdown often results in an emotional response, conflict, and wasted time. In the case of writing memoranda, the first consideration should be the purpose of the communication and if the purpose could be served better though a telephone call or visit. Next, administrators should consider the memo's intended audience to further define the need for written communication. Finally, writers must pay close attention to the voice they adopt to prevent misinterpretations of the memo's tone. (MAB)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: In: The Olympics of Leadership: Overcoming Obstacles, Balancing Skills, Taking Risks. Proceedings of the Annual International Conference of the National Community College Chair Academy (5th, Phoenix, AZ, February 14-17, 1996); see JC 960 276.