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ERIC Number: ED394535
Record Type: Non-Journal
Publication Date: 1996-Apr-28
Pages: 23
Abstractor: N/A
Reference Count: N/A
Faculty Opinions Regarding the Philosophical Principles of Total Quality Management (TQM).
Aliff, John Vincent
The 14 points of the Total Quality Management (TQM) model can be distilled into the following 5 main guiding principles: establish a moral purpose for the institution, use cooperative efforts instead of individual efforts, stop the use of inspection (testing) to improve students and teachers, continuously improve the system and its products, and implement employee education and self-improvement efforts. A study was conducted by DeKalb College (Georgia) to determine the agreement of faculty and administrator attitudes with these principles prior to receiving training in TQM. Results, based on survey responses from 44 faculty members and 3 administrators, included the following: (1) with respect to the abilities for which administrators were selected, the ability to chastise mistakes or poor performance received the highest rating, an outcome which does not follow the view in TQM of administrators as facilitators; (2) with respect to situations which compromise learning, respondents rated creating fear by giving grades the highest and large class size the lowest; (3) only 2 respondents disagreed with the statement that faculty should participate in the governance of the college; and (4) 22 respondents agreed and 16 disagreed that testing after course completion was the best method for maintaining quality instruction, while 41 agreed that continuously assessing learning during the course was the best method. A copy of the survey is included. Contains 23 references. (TGI)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A