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ERIC Number: ED392369
Record Type: Non-Journal
Publication Date: 1994
Pages: 138
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-878380-62-1
ISSN: ISSN-0884-0040
A New Alliance: Continuous Quality and Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6.
Wolverton, Mimi
This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general principles and philosophy, origins in mass production, Total Quality Management (TQM), and CQI's promise in education to make students the focus, classroom effectiveness the concern, and assessment a means to gain feedback for future improvement. The case studies describe seven educational organizations at six institutions (two research universities, two comprehensive universities, and two community colleges) and their attempts to move from exposure to TQM in the administrative super-structure to CQI in the classroom. The institutions are: (1) the University of Chicago Graduate School of Business; (2) the College of Business at Arizona State University; (3) the College of Engineering at Arizona State University; (4) Northwest Missouri State University; (5) Samford University (Alabama); (6) Maricopa County Community College District (Arizona); and (7) Miami-Dade Community College (Florida). A summary finds that common threads among these otherwise idiosyncratic programs include either a new focus or a heightened awareness of "the customer," commitment from top administrative leadership, customized faculty development, realization that change takes time, and financial realignment. The report also addresses lingering misgivings including setting standards, benchmarking, team building, interdisciplinary issues, rewards and salary, and the long term durability of the quality movement. (Contains 129 references.) (JB)
ERIC Clearinghouse on Higher Education, One Dupont Circle, N.W., Suite 630, Washington, DC 20036-1183 ($18).
Publication Type: Reports - Research; ERIC Publications
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: Association for the Study of Higher Education.; ERIC Clearinghouse on Higher Education, Washington, DC.; George Washington Univ., Washington, DC. Graduate School of Education and Human Development.