ERIC Number: ED391543
Record Type: RIE
Publication Date: 1995
Reference Count: N/A
User Surveys in College Libraries. Clip Note #23.
Adams, Mignon S., Comp.; Beck, Jeffrey A., Comp.
This CLIP (College Library Information Packet) offers a compilation of surveys and other methods of inquiry into user satisfaction submitted by college libraries around the United States developed to obtain feedback from the clientele they serve. In April 1995, surveys were mailed to 265 college and small university library directors, and the response rate was 81% (n=214). A complete presentation of the results follows a brief summary. The contents include: (1) general surveys; (2) surveys adapted from other sources; (3) surveys of online services; (4) surveys on specific areas of the library; (5) facilities surveys; (6) focus groups and interviews; (7) reports; and (8) accompanying documents. (BEW)
Descriptors: College Libraries, Focus Groups, Higher Education, Interviews, Library Services, Library Surveys, Measurement Techniques, Questionnaires, Research Methodology, Student Attitudes, User Satisfaction (Information)
Association of College & Research Libraries, 50 E. Huron Street, Chicago, IL 60611 ($24.95; ACRL members $20.95).
Publication Type: Guides - Non-Classroom; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Association of Coll. and Research Libraries, Chicago, IL.