ERIC Number: ED391525
Record Type: RIE
Publication Date: 1996
Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations.
McNeil, Beth; Johnson, Denise J.
This book provides strategies for dealing with negative patron behavior in the library and presents guidelines for identifying and effectively responding to, as well as preventing a variety of behavior problems. Fifteen librarians wrote the thirteen chapters, which are divided into three sections. Part 1 deals with patrons who pose the most challenges and why, part 2 discusses legal and social issues, and part 3 focuses on the solutions. The chapters are: (1) "Down and Out in the Reading Room: The Homeless in the Public Library" (Bruce A. Shuman); (2) "Mentally Ill Patrons" (Charles A. Salter and Jeffrey L. Salter); (3) "Opposites Attract: Young Adults and Libraries" (Patrick Jones); (4) "Older Adults: Problems and Needs" (Linda Marie Golian and Linda Lou Wiler); (5)"Deinstitutionalized and Disabled Patrons: Opportunities and Solutions" (Fay Zipkowitz); (6) "Problems with Patrons in the Academic Library" (Emerita M. Cuesta); (7) "Crime in Academic Libraries" (Mary M Harrison, Alison Armstrong, and David Hollenbeck); (8) "Legal Issues regarding Library Patrons" (Katherine Malmquist); (9) "Sexual Harassment in the Library" (Denise J. Johnson); (10) "Sexual Behavior in Libraries" (Denise J. Johnson); (11) "Active Listening: Alleviating Patron Problems through Communication" (Nathan M. Smith); (12) "Developing and Implementing a Patron Behavior Policy" (Linda A. Morrissett); and (13) "Literature on Library Patrons: An Annotated Guide" (Beth McNeil). A biographical sketch on each of the contributors and an index are also included. (AEF)
Descriptors: Academic Libraries, Behavior Problems, Crime, Guidelines, Higher Education, Homeless People, Legal Responsibility, Library Planning, Library Policy, Mental Disorders, Older Adults, Public Libraries, Sexual Harassment, Sexuality, Users (Information), Young Adults
American Library Association, 155 North Wacker Dr., Chicago, IL 60606-1719 (members: $22.50; nonmembers: $25).
Publication Type: Guides - Non-Classroom; Books
Education Level: N/A
Audience: Media Staff; Support Staff; Practitioners
Authoring Institution: American Library Association, Chicago, IL.