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ERIC Number: ED391079
Record Type: Non-Journal
Publication Date: 1993
Pages: 195
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-85184-170-9
Occupation and Skill Change in the European Retail Sector. A Study for CECD and EURO-FIET.
Spilsbury, Mark; And Others
A study examined occupational and skill change within the retail sector in Europe so that training and development schemes can be put in place. Data were collected in the following ways: compilation of information on the level of employment, skills, and training in the retail sector of European countries; compilation of national data on broad-based business and organizational trends, employment skills, and training data; and case studies of a cross-section of companies and establishments. Some of the major findings were the following: (1) the retail sector across Europe reflects the traditions of each of the nations, with retailing highly developed and structured in the north and less structured in the south; (2) the retail sector will become more homogeneous during the next decade by the creation of the European Union, but employment patterns will remain disparate; (3) part-time work is a factor in much of the retail industry; (4) training takes up 1-3 percent of labor costs, comparable to manufacturing, banking, and insurance industries; (5) most continuing education is company based; (6) advanced technology has been rapidly introduced into the retail industry; (7) greater emphasis is being placed on the development of interpersonal skills for customer service; and (8) more human resources and training personnel are being employed. The study concluded that the European retail sector will probably employ about the same number of people in the year 2000, but in fewer, larger establishments, and with more female employees. More training is expected. (The report contains 36 references and 7 case studies of companies in Germany, Greece, Ireland, Italy, Northern Ireland, Spain, and the United Kingdom.) (KC)
BEBC Distribution, 15 Albion Close, Parkstone, Poole BH12 3LL, England, United Kingdom (35 British pounds).
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Commission of the European Communities, Brussels (Belgium).
Authoring Institution: Sussex Univ., Brighton (England). Inst. of Manpower Studies.