ERIC Number: ED389884
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
Identifying the Literacy Skills Needed by Entry-Level and Mid-to-Executive Level Secretaries.
Norback, Judith Shaul; And Others
A project described the literacy skills, tasks, and materials of the entry-level and the mid-to-executive level secretary jobs. It tested Job Literacy Analysis (JLA), a six-step methodology resulting in a job literacy description that includes a representative collection of the most important materials required for competent performance of the job and the associated tasks. Sixty-three entry-level and mid-to-executive level secretaries were interviewed, and 562 literacy materials representing the three literacy scales--prose, document, and quantitative--were collected. Secretaries indicated what material was used for, how it was used, and how important it was to his or her job. In a content analysis, materials were grouped into seven categories based on their format and function. The 64 tasks were sorted into 11 job dimensions. Advisory committees reviewed and critiqued the draft job literacy descriptions for the jobs. Two survey forms were developed for each secretarial job. Respondents were asked whether secretaries in their companies used the materials and rated the importance of tasks secretaries performed using these materials. Overall, 399 of 2,000 recruiters returned a completed survey. Based on survey information, one category was dropped from the job literacy description of entry-level secretary; all categories in the description of mid-to-executive level secretary were retained. (Appendixes include seven tables, including entry-level and mid-to-executive level secretary skills summary reports.) (YLB)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Center for Skills Enhancement, Inc., Princeton, NJ.