ERIC Number: ED389824
Record Type: Non-Journal
Publication Date: 1995-Jul
Reference Count: N/A
Preparation, Staff Development, and Supervision of Case Managers. Resource Brief.
The National Center for Children in Poverty has recently conducted research on case management in service integration projects, with the core information coming from 16 projects for children around the country. This brief describes the training and experience that case managers bring to their jobs and receive on the job, how prepared they feel to perform their jobs, and how case managers are supervised. Results indicated that case managers rely on prior experience and on-the-job training to strengthen their competence and confidence in working with clients and that formal education and orientation are less useful to case managers in preparing them for work. Projects hire staff members whose general qualifications meet the basic requirements for the job, but the fit between the backgrounds of new employees and necessary job skills is rarely sufficient to eliminate the need for orientation and staff development. Unfortunately, staff development is frequently an ad hoc and informal process. Supervision also tends to be informal, at least in terms of clinical content. The environments in which most case managers work call for wide-ranging skills and knowledge, but most training and degree programs emphasize specialization. (Contains two figures and three tables.) (SLD)
Descriptors: Employment Qualifications, Integrated Services, Knowledge Level, Low Income Groups, Poverty, Professional Training, Program Effectiveness, Program Implementation, Social Agencies, Social Workers, Staff Development, Supervision, Urban Problems, Young Children
National Center for Children in Poverty, Columbia University School of Public Health, 154 Haven Avenue, New York, NY 10032 ($5; all four briefs available for $15).
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Carnegie Corp. of New York, NY.; Ford Foundation, New York, NY.
Authoring Institution: Columbia Univ., New York, NY. National Center for Children in Poverty.