ERIC Number: ED388787
Record Type: RIE
Publication Date: 1995
Communications--The Next Step. P.R.I.D.E. People Retraining for Industry Excellence.
This workplace skills course on communication is designed to build on the communications strategies at work course. The focus of the course is the importance of team building, reaching consensus, and conflict resolution as part of the communication process. Introductory material includes a course outline and course topics. The course consists of three sessions, each of which has these components: teacher tips, activities, worksheets, information sheets, and handouts. Topics covered in the sessions include the following: active listening and effective communication skills; assertively getting one's point across; understanding the difference between a work group and a team; how to support the problem solving efforts of the team; resolving conflict through communication and trust in the team; and skills to reach consensus and/or agreement. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Assertiveness, Behavioral Objectives, Communication Skills, Competency Based Education, Conflict Resolution, Curriculum Guides, Instructional Materials, Interpersonal Competence, Job Skills, Labor Force Development, Learning Activities, Listening Skills, Literacy Education, Nonverbal Communication, Student Evaluation, Workplace Literacy
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Mercer County Community Coll., Trenton, NJ.
Note: For related documents, see ED 351 578-599, ED 368 968-988, and CE 070 164-183.