ERIC Number: ED388786
Record Type: RIE
Publication Date: 1995
Reference Count: 0
Communication Strategies at Work. P.R.I.D.E. People Retraining for Industry Excellence.
This workplace skills course on communication strategies at work is designed to begin the process of building effective communication skills for use in the workplace as well as in personal relationships. Introductory material includes a course description and objectives. The course consists of four sessions, each of which has these components: objectives, topics, methods, materials list, teacher tips, and information sheets and handouts. Topics covered in the sessions include the following: the communication process; different personality types and strategies for dealing with others; active listening skills; assertiveness skills; confidence building; use of professional behavior and respect to gain cooperation; conflict resolution; and non-verbal messages. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Assertiveness, Behavioral Objectives, Communication Skills, Competency Based Education, Conflict Resolution, Curriculum Guides, Instructional Materials, Interpersonal Competence, Job Skills, Labor Force Development, Learning Activities, Listening Skills, Literacy Education, Nonverbal Communication, Student Evaluation, Workplace Literacy
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Mercer County Community Coll., Trenton, NJ.
Note: For related documents, see ED 351 578-599, ED 368 968-988, and CE 070 164-183.