ERIC Number: ED388785
Record Type: RIE
Publication Date: 1995
Communicating Effectively in a Business Setting. P.R.I.D.E. People Retraining for Industry Excellence.
This workplace skills course on communicating effectively in a business setting is designed to help the non-native English speaker to communicate more effectively with clients, colleagues, superiors, and subordinates. Introductory material includes a course outline and objectives. The course consists of six sessions, each of which has these components: objectives, topics, methods, evaluation, materials list, teacher tips, and information sheets and handouts. Topics covered in the sessions include the following: audiences and purposes; appropriate communication styles and tones; introductions; non-verbal cues and messages; different conversational styles; active listening skills; answering questions efficiently in question and answer sessions; and correct use of tenses of regular and irregular verbs. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Behavioral Objectives, Business Communication, Communication Skills, Competency Based Education, Curriculum Guides, English (Second Language), Grammar, Instructional Materials, Job Skills, Labor Force Development, Language Skills, Learning Activities, Literacy Education, Nonverbal Communication, Second Language Instruction, Student Evaluation, Workplace Literacy
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Mercer County Community Coll., Trenton, NJ.
Note: For related documents, see ED 351 578-599, ED 368 968-988, and CE 070 164-183.