ERIC Number: ED388160
Record Type: RIE
Publication Date: 1995
A Continuous Quality Improvement Approach to Discipline.
Norian, Nicole A.; Michaud, Paul J.
This monograph offers information on basic procedures concerning disciplinary action in a continuous quality improvement setting at an institution of higher education. In particular it describes progressive discipline, the application of positive discipline in a series of steps that gradually increase in severity as an employee progresses through the steps. It describes why the disciplinary process is an important supervisory responsibility. It examines how various factors relate to effective handling of disciplinary matters. It advocates good communication to reduce or prevent further problems. It also provides basic guidelines to follow when conducting a disciplinary discussion and when documenting disciplinary action as it is taken. Section 1 is a glossary of terms. Section 2 discusses the nature of discipline. Section 3 describes policies and procedures related to discipline. Section 4 discusses supervisory responsibilities prior to taking disciplinary action. Section 5 reviews considerations prior to taking disciplinary action. Section 6 covers the progressive disciplinary process. Section 7 discusses taking disciplinary action. Extensive appendixes contain examples of warnings, letters, policies, and checklists. (JB)
Descriptors: College Administration, Discipline, Discipline Policy, Employer Employee Relationship, Higher Education, Organizational Communication, Personnel Policy, School Policy, Total Quality Management
College and University Personnel Association, 1233 20th St., N.W., Suite 301, Washington, DC 20036-1250 ($15 members, $20 nonmembers).
Publication Type: Information Analyses; Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: College and Univ. Personnel Association, Washington, DC.