ERIC Number: ED387474
Record Type: RIE
Publication Date: 1995
Creating Quality in the Classroom.
This guide explores using Total Quality Management/Developmental System Education (TQM/DSE) as a framework to improve educational outcomes in the classroom. Within the Total Quality paradigm, students and society are viewed as the customers of education; all programs provided at the school focus on meeting customer needs, resulting in improved student performance, decreases in the dropout rate and incidences of deviant behavior, and a better learning and work environment. The book consists of nine chapters. Chapter 1 discusses the need for change in classroom teaching. Chapter 2 examines restructuring classrooms to focus on quality and the process of beginning to use TQM/DSE. Chapter 3 describes TQM/DSE and how it functions. Chapter 4 discusses curriculum evaluation and discipline issues relating to change in the classroom. Chapter 5 focuses on the attitudes and methods of teachers. Chapter 6 discusses introducing the concept of quality to students, curriculum and policy development, and lesson and unit planning, and includes sample lesson plans. Chapter 7 looks at 12 specific TQM/DSE tools and techniques, including Plan-Do-Check-Act, Vision and Mission Statements, Brainstorming, Critical Success Factors, Ishikawa/Fishbone Diagram (Cause and Effect), Benchmarking, Force Field Analysis, Affinity Diagram, Flow Charting, Pareto/Histogram Diagram, Process Modeling, and Quality Functional Deployment Matrix. Chapter 8 focuses on the role of students in TQM/DSE. Chapter 9 concludes the publication with additional observations on implementing TQM/DSE. (Contains 21 references.) (ND)
Descriptors: Classroom Environment, Classroom Techniques, Curriculum Development, Curriculum Evaluation, Educational Change, Educational Objectives, Elementary Secondary Education, Organizational Development, Student Role, Teacher Attitudes, Teacher Role, Teaching Methods, Teamwork, Total Quality Management
St. Lucie Press, 100 E. Linton Blvd., Suite 403B, Delray Beach, FL 33483.
Publication Type: Books; Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Authoring Institution: N/A