ERIC Number: ED387161
Record Type: Non-Journal
Publication Date: 1995-Aug
Reference Count: N/A
Quality Culture: NMC Ends Report, August 1995.
Merrill, Sherrey; And Others
In an effort to determine success in establishing an internal culture consistent with the principles of total quality management, Northwestern Michigan College (NMC) conducted a study of faculty and staff attitudes and involvement in the college. The study focused on five measurements: improvement on NMC indicators of success, quality training and involvement of faculty and staff, employee satisfaction with internal service departments, employee job satisfaction, and a faculty and staff assessment of institutional culture. Data on employee attitudes were drawn from a spring 1995 quality service survey of faculty and staff, which received responses from 70% (n=188) of NMC's employees. Study findings included the following: (1) 77% of NMC employees have participated in quality training activities since the inception of the quality initiative; (2) 73.5% agreed or strongly agreed that they were satisfied with services overall, while 10.7% disagreed or strongly disagreed; (3) scores for overall job satisfaction ranged from 3.21 out of 5 for maintenance/custodial staff to 4.10 for executives; (4) faculty were least satisfied with methods for evaluating their job performance, rating it at 2.95 on a 5-point scale; (5) respondents rated NMC's overall quality culture at 3.23, up from 2.99 in 1993-94; and (6) the element of organizational culture receiving the lowest rating was working jointly to solve common problems and effective internal communications. (KP)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Northwestern Michigan Coll., Traverse City.