ERIC Number: ED385218
Record Type: RIE
Publication Date: 1995
Reference Count: N/A
Training: Reaching the Haves and Have Nots.
Humbert, Roxann A.; Kefferstan, Robert D.
Developmental changes in computer training in response to new software and services make the problems of training computer novices more complicated. This paper focuses on methods for training the "haves" and "have nots." The "haves" are those who have had computer technology training in a previous era. The "have nots" have Internet access but no prior computer or technology training. Training for these users must include navigation and basic use skills. The training design should take into account the learner's history, preferred learning style, and motivation; the social setting; psychological dimensions; and a preference for the practical. The uses of training and paths for training are presented for "have" and "have not" users in the community and in education. Training the"have nots" differs mainly in requiring demonstrations of specific computer and software uses. While the methods for training are similar, training "have nots" requires more meaningful exercises and discussion of completed exercises. A nonthreatening approach and attention to student motivation are required for training new users and converting old users to new approaches. (SLD)
Publication Type: Reports - Evaluative; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: N/A