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ERIC Number: ED385064
Record Type: Non-Journal
Publication Date: 1995-Apr-6
Pages: 8
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Strategies for Managing Conflict in the Collaboration Process.
Ivarie, Judith J.
Approaches to managing conflict in the collaborative process are discussed, along with the need for collaboration in schools. Collaboration by teachers, administrators, parents, and others can help identify problems, consider relevant data, plan and implement interventions, and evaluate results. However, the knowledge, experience, and values of team members may differ. Useful strategies for addressing conflict in the collaborative process included: "withdrawing,""forcing,""smoothing,""compromising," and "confronting." Active listening behaviors which support the conflict management strategies include: acknowledging the speaker verbally or nonverbally, paraphrasing the speaker's words, reflecting the speaker's emotions, clarifying what the speaker has stated, elaborating to help the speaker expand comments, and summarizing relevant data. A self-evaluation questionnaire listing 25 behaviors used in conflict management is appended. Contains eight references. (SW)
Publication Type: Opinion Papers; Speeches/Meeting Papers; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A