PDF pending restoration
ERIC Number: ED384834
Record Type: RIE
Publication Date: 1995-Apr-29
Reference Count: N/A
Referral to a Counselor: Impact on Expectations and Counselor Effectiveness.
Yager, Geoffrey G.; And Others
The counseling skill of making effective referrals has always been one of importance. This paper describes two investigations designed to address the following questions: (1) Does research support the importance of an open and positive referral?; and (2) What would be the impact of a neutral or negative referral? Study 1 was initially designed as a doctoral dissertation study. Participants were 94 graduate students in counseling and social work. Having found that effective counseling behavior can eliminate the initial biases created by differential types of referral, the next logical question to study was whether an ineffective counseling performance would eliminate initial expectations. This was the purpose of the second study conducted with 32 counseling graduate students. The data collected from participants who viewed videotaped role play of positive, neutral and negative referrals indicate that the manner in which a counselor introduces a counseling referral is important. The nature of the referral will set up expectations of counseling that may immediately influence the client's decision to pursue the referral. The expectations created in the referral process may also have an impact on the counseling itself through the client's evaluation of the counselor's effectiveness, especially if the counselor's performance is not completely appropriate. It is suggested that counselor educators include attention to making appropriate positive referrals as part of the training curricula. (JE)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Counseling Association (Denver, CO, April 27-30, 1995).