ERIC Number: ED384776
Record Type: RIE
Publication Date: 1995-Aug
Workplace Literacy Interview Guide. Judging the Quality and Effectiveness of Literacy Providers. Workforce Tools.
National Alliance of Business, Inc., Washington, DC.
This interview guide can be used to determine whether a workplace literacy provider has the skills to develop and deliver a successful workplace literacy program that will meet the needs of a business and build the productive capacity of its employees. It can be used to assess the capabilities of a wide variety of literacy providers, including those from community colleges or universities, nonprofit organizations, and private consulting firms. The guide was developed from a list of best practice guidelines constructed by nationally recognized workplace literacy professionals, business people, and union representatives. The interview guide is divided into seven sections. The introductory section explains the purposes of the guide, defines workplace literacy training, and lays out the structure of the guide. The second section explains how workplace literacy training fits within the larger context of workforce and workplace change, and it lists other collaborative products designed to help small and midsized companies in their change efforts. The third and fourth sections provide instructions on using the guide and introduce the seven interview questions. In the fifth section, the types of questions a business should be asking the providers who are interviewed are discussed. The interview worksheet in the sixth section contains probes for follow-up questions and spaces to write responses to each question. A comparison chart includes space to compare the merits of four different providers who are interviewed. (KC)
Descriptors: Adult Basic Education, Adult Literacy, Evaluation Methods, Guidelines, Interviews, Literacy Education, Models, On the Job Training, Program Effectiveness, Program Evaluation, Program Improvement, Workplace Literacy
National Alliance of Business, Distribution, P.O. Box 501, Annapolis Junction, MD 20702 (order no. R5580, $4 plus shipping and handling).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Sponsor: Department of Labor, Washington, DC.
Authoring Institution: National Alliance of Business, Inc., Washington, DC.
Grant or Contract Numbers: N/A
Note: For related documents, see ED 378 406-407, ED 380 555-556, CE 068 865, CE 068 928-929, and CE 069 461.