ERIC Number: ED384721
Record Type: RIE
Publication Date: 1995-Jan
Satisfaction Guaranteed. Customers Speak out on Displaced Homemaker and Single Parent Services. A Report on the Findings of a National Customer Satisfaction Assessment.
Women Work! The National Network for Women's Employment, Washington, DC.
A national survey examined customer satisfaction with displaced homemaker and single parent services across the United States. In April 1994, questionnaires were sent to approximately 1,360 local displaced homemaker and single parent programs. Approximately 235 programs (representing 47 states) choosing to participate (a 17.3% participation rate) were asked to distribute the questionnaires to current and former program customers. A total of 6,545 responses were eventually returned. The response rate was estimated at 21.8% (based on the number of postage-paid envelopes requested by participating programs). The data were analyzed collectively and by state for those 37 states from which at least 44 responses were received. Customer satisfaction with programs was high: 85.2% of respondents rated their program as excellent/very good, and only 3.6% rated it as fair/poor. High overall ratings of programs were consistent across race, age, employment status, and income groups. Three-fourths of the 61% of respondents who had participated in other government programs rated their displaced homemaker/single parent program as much better/better than the other government program(s) in which they had participated. Satisfaction with the following program areas and services was also high: career exploration/counseling; support services, life skills development, and job training and placement. (State summaries and 343 tables/graphs are included.) (MN)
Descriptors: Adult Education, Career Counseling, Career Exploration, Daily Living Skills, Displaced Homemakers, Employment Programs, Employment Services, Job Placement, Job Training, National Surveys, One Parent Family, Outcomes of Education, Participant Characteristics, Participant Satisfaction, School Attitudes, Womens Education
Women Work! The National Network for Women's Employment, 1625 K Street, N.W., Suite 300, Washington, DC 20006 ($42.95).
Publication Type: Reports - Research; Numerical/Quantitative Data
Education Level: N/A
Authoring Institution: Women Work! The National Network for Women's Employment, Washington, DC.