ERIC Number: ED384319
Record Type: Non-Journal
Publication Date: 1993-Nov
Reference Count: N/A
TQM for Professors and Students.
Bateman, George R.; Roberts, Harry V.
This paper offers suggestions on how individual faculty can apply Total Quality Management (TQM) practices to their teaching. In particular the paper describes the experiences and lessons learned by two business school faculty members who took to heart the "Galvin Challenge," Bob Galvin's challenge to professors at the Xerox Quality Forum of 1989 to effect major improvement in higher education for greater efficiency and effectiveness. A section on professorial freedom and students as customers argues that faculty need much more data in a timely fashion than they usually get. A discussion of course evaluations concludes that these improve teaching. The next section describes the development and work of a laboratory course, Business 712, at the Chicago Business School (Illinois) in which faculty and students work together using TQM principles to develop new and improve ongoing courses. Specific experiences and suggestions for course improvement and fast feedback (includes some sample questionnaires) are then offered. Responses to criticisms of fast feedback are then considered. It is noted that research coming out of Business 712 has resulted in suggestions for course strategy, curriculum design, and research. A final section offers some personal reflections on the Galvin Challenge. (JB)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Teachers; Students; Practitioners
Authoring Institution: N/A