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ERIC Number: ED384132
Record Type: RIE
Publication Date: 1995
Pages: 172
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-884015-58-1
ISSN: N/A
Quality in Education: An Implementation Handbook.
Arcaro, Jerome S.
This book describes how the principles of quality can be applied to education. Based on the work of W. Edwards Deming and Joseph M. Juran, the book outlines a systematic and practical approach to implementing quality in educational settings. It also describes how to encourage staff participation in quality initiatives. Total-quality schools are characterized by a customer focus, total stakeholder participation, progress-assessment measurements, a systems view, and continuous improvement. Fifteen chapters present information on leadership, Total Quality Management (TQM) in education, TQM implementation, the development of quality task teams, the problem-solving cycle, problem-solving tools and techniques, the cost of quality, and continuous-improvement processes. Examples of quality schools are provided. One chapter presents a criteria framework based on the Malcolm Baldrige National Quality Award assessment process. Numerous figures, charts, worksheets, and subject index are included. (LMI)
St. Lucie Press, 100 E. Linton Blvd., Suite 403B, Delray Beach, FL 33483 ($39.95 plus $5.95 shipping and handling; Florida residents, add 6 percent sales tax).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A