ERIC Number: ED382050
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
Handbook for Using the Video "Communication Pays Off."
Ballering, Eugenie; And Others
This handbook is intended for use in teaching communication skills to bank employees who are non-native speakers of English. It is designed to accompany a videotape recording (not included here) containing 35 vignettes concerning workplace behavior, communication, and problem-solving. Introductory sections provide brief descriptions of each vignette and general recommendations for using the video. Subsequent sections contain teaching notes for vignette topics, including new vocabulary and idioms, pre-viewing questions, procedures for showing the tape, instructions for role-playing and discussion, suggested extension activities, and specific questions to use in classroom discussion. Vignette topics include assertive behavior, prejudice, anger at work, conflict resolution, coping skills, office relations, listening skills, and meetings. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Descriptors: Adult Education, Assertiveness, Banking, Bias, Business Communication, Competition, Conflict Resolution, Coping, Empathy, English for Special Purposes, Idioms, Interpersonal Communication, Interprofessional Relationship, Job Skills, Letters (Correspondence), Listening Skills, Meetings, Second Language Instruction, Supervision, Telephone Usage Instruction, Videotape Recordings, Vocabulary Development, Vocational English (Second Language), Work Environment
FCPS-Adult ESL, 7731 Leesburg Pike, Room 100, Falls Church, VA 22043 ($8); VEDA Inc., 1800 N. Beauregard St., Alexandria, VA 22311 (videotape, $15 plus $3.50 shipping).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Fairfax County Public Schools, Falls Church, VA. Office of Adult and Community Education.