ERIC Number: ED381222
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Institutional Effectiveness Assessment Process, 1993-94. Executive Summary. Hospitality and Service Occupations Division, Cosmetology Department.
South Seattle Community Coll., Washington.
A study was conducted to evaluate student and student employer satisfaction with the services provided by the South Seattle Community College (SSCC) Cosmetology Department. Specifically, the study gathered data related to four outcomes: that students receive an educational experience allowing them to meet their goals; that former and current students be satisfied with facilities, equipment, and the quality of instruction; that employers be satisfied with graduates; and that customers of the Department's Beauty Center be satisfied with services. Findings for the first outcome indicated that 77% of employed former students were working in cosmetology or a related field and 100% passed a state licensing test within their first two attempts. Responses related to the second outcome indicated that over 50% of former students were satisfied to a high extent with facilities; 59% reported that the number of teachers was inadequate; and 86% of the current students were satisfied with the content of instruction, while 46% were least satisfied with their ability to apply their skills. Findings regarding outcome three indicated that employers rated SSCC graduates highest in skin care, haircutting, hairstyling, and business practices, and lowest in haircolor and permanent waving. Findings related to the fourth criterion indicated that 95% of respondents have recommended the Beauty Center to others. (Survey instruments are appended.) (MAB)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: South Seattle Community Coll., Washington.