ERIC Number: ED381221
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Institutional Effectiveness Assessment Process, 1993-94 Executive Summary. Hospitality and Service Occupations Division, Landscape and Environmental Horticulture Department.
South Seattle Community Coll., Washington.
A study was conducted to determine current and former students' and local employers' satisfaction with South Seattle Community College's (SSCC's) Landscape and Environmental Horticulture Department. Specifically, the study gathered data on four outcomes: that students receive an education allowing them to meet goals; that students be satisfied with facilities, equipment, and quality of instruction; that employers be satisfied with program graduates; and that customers of the Department's Garden Center receive quality products and services. Study findings included the following: (1) 81% of the former students were currently employed in the landscape and horticulture field; (2) 74% of former students were satisfied to a high extent with the quality of instruction; (3) however, fewer than one-third of the former students were satisfied with the number of teachers and work space, and fewer than one-in-five were satisfied to a high extent with equipment and supplies; (4) over 95% of current students agreed that training was of high quality, current with industry standards, met their expectations, and will be useful on the job; (5) all 10 employers who had hired former students were satisfied with the graduates' attitudes, motivation, safety practices, and workplace values, but only 60% were very satisfied with their employees punctuality; and (6) 90% of the Garden Center customers were satisfied with the overall services provided, but only 60% were satisfied with prices. (The survey instruments are appended.) (KP)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: South Seattle Community Coll., Washington.