ERIC Number: ED381219
Record Type: Non-Journal
Publication Date: 1993
Reference Count: N/A
South Seattle Community College Student Personnel Services Survey Results--Fall 1993.
South Seattle Community Coll., Washington.
In November 1993, South Seattle Community College (SSCC) surveyed 990 students in a random sample of classes regarding their use and perceptions of 7 college student personnel services: registration; testing services; advising, counseling, and the counseling center; financial aid; student programs; the career center; and student success services. Study findings, based on 551 responses, included the following: (1) 90% were satisfied with the timeliness and courteousness of registration services; (2) 90% of the vocational and liberal studies Division students were tested prior to enrollment, while 80% of all the respondents were satisfied with access to testing services; (3) 90% indicated that they received accurate information from counselors and another 90% were satisfied with career and personal counseling services; (4) 66% agreed that financial aid staff provided them with accurate and consistent information, while 67% were satisfied with staff helpfulness and availability; (5) 80% were satisfied with student cultural, social, recreational, and political activities; (6) 79% would recommend the Career Center to others; (7) 81% agreed that the Career Center provided information helpful in finding employment; (8) 90% of the students had never heard of SSCC's student success services; and (9) 20% had talked to an administrator, faculty, or staff about a complaint, 85% were made aware of their rights, and 64% to 77% were satisfied with the service received. (KP)
Descriptors: Career Counseling, College Students, Community Colleges, Counseling Services, Grievance Procedures, Participant Satisfaction, Program Effectiveness, School Registration, Student Attitudes, Student Financial Aid, Student Personnel Services, Student Surveys, Testing Programs, Two Year Colleges, Use Studies
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: South Seattle Community Coll., Washington.