ERIC Number: ED381058
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Total Quality Improvement Guide for Institutions of Higher Education.
Cornesky, Robert A.; McCool, Samuel A.
This book describes the steps and tools of Total Quality Management (TQM) and their use in the academic units of colleges and universities for Total Quality Improvement (TQI), illustrated by a case study from the School of Arts & Sciences at a state university. Section 1 explains how to: (1) identify problems contributing to non-value-added work; (2) construct a team to work on the identified problems; (3) analyze the root causes of the problems; and (4) implement the recommendations of an action team. Section 2 describes tools that are useful for implementing TQI processes in an academic setting, such as affinity diagrams, cause and effect diagrams, control charts, flow charts, force field analysis, histograms, nominal group process, operational definitions, pareto diagrams, relations diagrams, run charts, scatter diagrams, scenario builders, and systematic diagrams. "The Development of a Formula-Driven Budget" by John R. Bolte is appended. (Contains 15 references.) (MDM)
Descriptors: Case Studies, College Administration, Colleges, Diagrams, Educational Improvement, Educational Practices, Educational Quality, Flow Charts, Formative Evaluation, Higher Education, Improvement Programs, Models, Total Quality Management, Universities
Magna Publications, Inc., 2718 Dryden Dr., Madison, WI 53704-3086 ($34.95).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A