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ERIC Number: ED381056
Record Type: Non-Journal
Publication Date: 1995
Pages: 184
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-0-89774-965-0
Once upon A Campus: Lessons for Improving Quality and Productivity in Higher Education. American Council on Education/Oryx Press Series on Higher Education.
Seymour, Daniel
This book addresses the issue of improving performance in higher education, not only from the perspectives of professors and administrators, but also from the perspectives of a wide array of stakeholders, including students, industry, parents, and political leaders. It proposes a performance improvement framework that is designed to help an institution and its members think more clearly and uniformly about improving quality and productivity. This framework includes five components: (1) direction setting, whereby institutions and their members set specific educational goals; (2) process design and management, which ensures that the processes of institutions are purposefully designed and willfully managed; (3) feedback, which measures the gap between goals and results and allows for the alteration of processes; (4) enablers, which function as a catalyst to help institutions develop, implement, and improve the learning cycle; and (5) personal involvement, the degree to which individuals exercise control over their own work environments. Within the context of this framework, the book prescribes a series of 14 lessons to help make continuous improvement both an institutional strategy and a personal imperative. (Contains 73 references.) (MDM)
Oryx Press, 4041 North Central at Indian School Rd., Phoenix, AZ 85012-3397 ($24.95).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A