ERIC Number: ED380870
Record Type: Non-Journal
Publication Date: 1994-Nov
Reference Count: N/A
Partners or Pests? Experiences of Grievance and Redress Procedures in Education.
This document presents findings of a study that explored the issues for Scottish parents, pupils, and headteachers when raising grievances and seeking redress to those grievances. Focus-group interviews were conducted with 31 parents, 6 headteachers, and 8 students during December 1993-February 1994. Findings indicate that parents had a wide range of grievances, but discipline and supervision-related issues were relatively common. Headteachers reported that the frequency of grievance-raising was fairly high, and two-thirds of the parents had previously contacted the school with a grievance. However, many parents said they were generally satisfied with their schools and the schools' responses to their concerns. Schools that were more effective in resolving grievances encouraged good parent-teacher relationships and provided community access. Findings suggest that when a grievance is raised, feedback on progress and the action taken to resolve the grievance should be given to parents. Formal channels for grievance and redress may prove ineffective because many parents think of themselves as expressing concerns, rather than "making a complaint." It is recommended that schools initiate teacher training to develop links with families, parent education, and home-school partnerships. (LMI)
Descriptors: Elementary Secondary Education, Foreign Countries, Grievance Procedures, Interpersonal Communication, Parent Attitudes, Parent Grievances, Parent School Relationship, Parent Teacher Cooperation
Scottish Council for Research in Education, 15 St John Street, Edinburgh EH8 8JR, Scotland, United Kingdom.
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Scottish Council for Research in Education, Edinburgh.
Identifiers - Location: United Kingdom (Scotland)