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ERIC Number: ED380745
Record Type: Non-Journal
Publication Date: 1995
Pages: 14
Abstractor: N/A
Reference Count: N/A
The Effects of Peer Mediation Training on Third Party Facilitated Conflict Resolution.
O'Connor, Karen L.; And Others
Mediation training should produce highly successful mediators who are capable of carrying out smooth and effective mediation. This study assessed subjects' perceptions of the effectiveness of mediation by comparing trained team mediators to untrained team mediators. Subjects (N=30) evaluated videotaped mediation vignettes showing both the trained and untrained team confronted with the same conflict by the same disputants. It was hypothesized that mediation effectiveness would be higher for trained mediators than for untrained third party participants. Results showed that trained mediators were rated as significantly more effective in establishing trust with the disputants, in directing neutral questions at disputants, and in establishing and enforcing rules during the mediation session. Counter to the hypothesis, untrained mediators were rated significantly higher on items assessing mediators' sensitivity to diversity, on mediators' helpfulness towards disputants, and on positive emotional change in disputants. These perceptions of the untrained mediators may have been due to the fact that trained mediators are taught to act as neutral third parties and are thus discouraged in helping directly. Untrained mediators may be more inclined to provide advice, direction, and answers for the disputants, thus creating the appearance of being more helpful. (RJM)
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A