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ERIC Number: ED380683
Record Type: Non-Journal
Publication Date: 1994-Jul
Pages: 65
Abstractor: N/A
Reference Count: N/A
Essential Communication and Documentation Skills. Module: Making Oral Reports.
Medina, Muriel; And Others
This module is the sixth of 10 in the Essential Communication and Documentation Skills curriculum. It develops the ability to make oral reports, a workplace literacy skill identified as being directly related to the job of the direct care worker. The curriculum is designed to improve the competence of New York State Division for Youth direct care staff using contextualized workplace learning materials. The preface and introduction provide information on the curriculum's structure, how to use the curriculum, and how to implement the program. The module is divided into seven sections. The design cover sheet gives an overview of the module design: purpose, methods, performance objectives, and evaluation procedures. The preparation cover sheet lists the following: physical setting, equipment and supplies required, media support, necessary participant materials and handouts, instructor's materials and preparation steps, options or variations in delivery, and one reference. The presentation overview lists the method, purpose, and estimated time for the following activities: introduction; the key elements of the communication process--message, sender, receiver, intention, environment; oral reporting--a case study; active listening and oral reporting--using clarifying questions; oral reporting--a role play; oral reporting on the job--a practice situation; and summary and closure. The presentation guide for the trainer is a comprehensive and detailed guide for the delivery of the module activities. Flipchart masters are followed by supplemental notes and materials for the trainer. A participant materials section provides a packet of materials each participant should receive. (YLB)
Rockefeller College Workplace Literacy Program, Professional Development Program, State University of New York at Albany, Richardson Hall, Room 381, 135 Western Avenue, Albany, NY 12222.
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: State Univ. of New York, Albany. Rockefeller Coll.