The Seattle-King County Private Industry Council developed and delivered a workplace literacy program in partnership with the following agencies: Employment Opportunities Center, Refugee Federation Services Center, and Center for Career Alternatives. The program provided significant workplace literacy skills to 325 actual enrollees (266 Asian, 15 Black, 20 Hispanic, and 24 White refugees) employed by 15 different employers in the communications equipment, manufacturing, nursing home, electronics, hotel, health insurance, and education sectors. A total of 461 program slots were filled, and 381 individuals (80%) completed the program. Employer support of the workplace literacy program was clearly evident in visitations by an outside consultant. Ninety percent of the supervisors interviewed noted increases in the workplace communication and reading skills of their employees after participation in the program. (Appendixes constituting approximately 40% of this report contain the following: briefing paper on the effectiveness of the worker-directed model, report on inclusion of native speakers of English with non-native speakers in workplace literacy classes, and workplace literacy needs assessment questionnaire for companies/businesses. A summative evaluation report by an independent evaluator is also included.) (MN)