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ERIC Number: ED380626
Record Type: Non-Journal
Publication Date: 1991
Pages: 217
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Customer Service/Account Representative. Teacher Edition. Financial Services Series.
Oklahoma State Dept. of Vocational and Technical Education, Stillwater. Curriculum and Instructional Materials Center.
This curriculum guide is designed for 11th- and 12th-grade students or for adults who are interested in pursuing a career in the financial institution field. It can be used as a stand-alone curriculum for an entry-level career as a customer service/account representative. The guide consists of four units of instruction. Each unit contains some or all of these components: performance objectives, suggested activities for the instructor, information sheets, assignment sheets, job sheets, transparency masters, tests, and answers to test and assignment sheets. Units of instruction are designed for use in more than one lesson or class period of instruction. Unit topics are as follows: relating to customers, retrieving customer information, updating customer information, and using troubleshooting techniques. A basic skills documentation matrix correlates skills with units of instruction. (YLB)
Curriculum and Instructional Materials Center, Oklahoma Dept. of Vocational and Technical Education, 1500 West Seventh Avenue, Stillwater, OK 74074 (instructional package, 1 teacher and 10 student editions, order no. BO2029: $60; student edition, BO3029: $3).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Oklahoma State Dept. of Vocational and Technical Education, Stillwater. Curriculum and Instructional Materials Center.