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ERIC Number: ED380577
Record Type: Non-Journal
Publication Date: 1994
Pages: 68
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-86409-6018-4
ISSN: N/A
Working Words: A User's Guide to Written Communication at Work.
Kindler, Jan
This book, which is intended as a resource for trainers, managers, supervisors, union representatives, or writers of training materials, contains six sections dealing with various aspects of the process of writing a wide range of workplace documents. Discussed in section 1 is the importance of identifying the purpose, topic, and audience of workplace documents before actually writing them. Section 2 outlines the process of organizing a document. The effects of different types of language, including technical and personal language, on tone and clarity are described in section 3. Examined in section 4 are various layout and design considerations: typeface, type size, upper and lower case, justification, line length, white space, headings/subheadings, highlighting, and graphic information. The importance of audience feedback and revision are emphasized in section 5. Sections 1-5 each include checklists and examples of workplace documents. Presented in section 6 is a list of six publications providing further information on writing clear, easy-to-understand documents. (MN)
Adult Basic Education Resource and Information Service, National Languages and Literacy Institute of Australia, GPO Box 372F, Melbourne, Victoria 3001, Australia ($26 Australian; quantity discounts available).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Adult, Community, and Further Education Board, Melbourne (Australia).