ERIC Number: ED380577
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Working Words: A User's Guide to Written Communication at Work.
This book, which is intended as a resource for trainers, managers, supervisors, union representatives, or writers of training materials, contains six sections dealing with various aspects of the process of writing a wide range of workplace documents. Discussed in section 1 is the importance of identifying the purpose, topic, and audience of workplace documents before actually writing them. Section 2 outlines the process of organizing a document. The effects of different types of language, including technical and personal language, on tone and clarity are described in section 3. Examined in section 4 are various layout and design considerations: typeface, type size, upper and lower case, justification, line length, white space, headings/subheadings, highlighting, and graphic information. The importance of audience feedback and revision are emphasized in section 5. Sections 1-5 each include checklists and examples of workplace documents. Presented in section 6 is a list of six publications providing further information on writing clear, easy-to-understand documents. (MN)
Descriptors: Adult Basic Education, Adult Literacy, Behavioral Objectives, Check Lists, Foreign Countries, Learning Activities, Literacy Education, Skill Development, Verbal Communication, Workplace Literacy, Writing (Composition), Writing Skills
Adult Basic Education Resource and Information Service, National Languages and Literacy Institute of Australia, GPO Box 372F, Melbourne, Victoria 3001, Australia ($26 Australian; quantity discounts available).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Adult, Community, and Further Education Board, Melbourne (Australia).