ERIC Number: ED379778
Record Type: RIE
Publication Date: 1994-Dec
How To Solve Typical School Problems.
Ohle, Nancy; Morley, Cindy Lakin
This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three phases--generating, scoping (or organizing), and closing (making the final decision). It also explains the book's focus on management tools. Chapters 3-5 describe case studies that illustrate how teams used the management tools to schedule a program for gifted and talented students at an elementary school; develop a school discipline policy at a high school; and select a course textbook in a business and management department at a community college. To work through the process of analyzing a problem and identifying a solution, team members used such tools as an affinity diagram to encourage creative thinking, a relations diagram to determine cause-effect relationships, and prioritization techniques to rank issues and alternatives. The second part of the book is a reference guide that explains when and how to use the management tools. (LMI)
Descriptors: Case Studies, Decision Making, Elementary Secondary Education, Information Seeking, Management Teams, Organizational Development, Participative Decision Making, Problem Solving, Total Quality Management
Association for Supervision and Curriculum Development, 1250 N. Pitt Street, Alexandria, VA 22314-9110 (Stock No. 1-94175; $6.95).
Publication Type: Guides - Non-Classroom; Books
Education Level: N/A
Authoring Institution: Association for Supervision and Curriculum Development, Alexandria, VA.