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ERIC Number: ED379515
Record Type: RIE
Publication Date: 1994
Pages: 51
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
The Visions Program of Orangeburg-Calhoun Technical College Presents a Communication Skills Enhancement Workshop for the Patient Management Department at TRMC.
Ray, Elizabeth
This document contains the instructional materials developed and presented in workshops on communications skills improvement at a regional hospital. The workshop was designed to help participants gain skills that enable them to do the following: (1) identify and overcome roadblocks to effective communication; (2) decode "hidden messages"; (3) recognize the importance of the three main ways messages are sent; (4) avoid provoking hostility through non-defensive communication; (5) practice effective listening skills; (6) use reflection skills; (7) choose appropriate words to transmit a message clearly; (8) give criticism appropriately; and (9) use "I" messages to communicate assertively. The guide includes a workshop overview, information sheets, work sheets, and role-playing activities. (KC)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Orangeburg-Calhoun Technical Coll., Orangeburg, SC.
Note: For related documents, see CE 068 362-367 and CE 068 370-373. Printed on colored paper.