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ERIC Number: ED378913
Record Type: RIE
Publication Date: 1994
Reference Count: 0
Business Process Redesign for Higher Education.
Dougherty, Jennifer Dowling; And Others
Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1 describes BPR's underlying philosophy. Chapter 2 presents a three-phased conceptual framework from which college/university analysts can develop their own unique approach to change. Within each phase, step-by-step tasks suggest when, where, and how institutions can weave together technological solutions, process improvement techniques, and change management strategies. Chapter 3 provides analytical tools that assess the "as-is" process and generate redesign ideas. These tools include, among others, work distribution analysis, process flowchart analysis, and cost of quality analysis. This process identifies why and how work is currently done to identify the critical components of the future process design. Chapter 4 shows the results of BPR analyses, as well as the expected benefits. The examples encourage teams to look beyond the initial task of data collection to the subsequent tasks of data analysis, conclusion formation, and recommendation development. A glossary and three appendixes, containing sample work distribution charts, samples of process flowcharting, and sample customer analysis surveys, conclude the book. (JDD)
Descriptors: Business Administration, Change Strategies, College Administration, Costs, Data Analysis, Data Collection, Higher Education, Improvement Programs, Models, Performance Technology, Quality Control, Services, Total Quality Management
National Association of College and University Business Officers, One Dupont Circle, Washington, DC 20036 ($39 members; $59 nonmembers).
Publication Type: Books; Guides - Non-Classroom; Tests/Questionnaires
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: National Association of College and University Business Officers, Washington, DC.