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ERIC Number: ED378704
Record Type: Non-Journal
Publication Date: 1993-Oct
Pages: 24
Abstractor: N/A
Reference Count: N/A
Consumer Involvement in Evaluation and Quality Assurance Efforts: Review of Current Efforts in the Field of Developmental Disabilities.
Ashline, Melissa
This review of the professional and programmatic literature in the field of developmental disabilities focuses on ways in which individuals with developmental disabilities and their families are becoming increasingly involved in program evaluation and quality assurance efforts. Three major movements are having an impact on this activity: state and national consumer empowerment efforts which include formal instruments and protocols to assess consumer satisfaction with services; Total Quality Management (TQM) which relies on the customer to drive the system; and the movement toward increased and improved consumer-provider partnerships (for example, home-school partnerships). The review indicates that: (1) consumers are empowered by having effective control of the money spent on their support, but a power gap exists between parents/consumers and officials since schools and service agencies possess and control the services needed; (2) applying TQM to public services is problematic, as TQM addresses problems singularly with single loop systems, while public sector services must concern themselves with many multifaceted problems; and (3) the experience and knowledge of parents should be used as primary sources of information in decision making, but professionals need training in parent support and involvement. (Contains approximately 40 references.) (JDD)
Publication Type: Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A