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ERIC Number: ED378439
Record Type: RIE
Publication Date: 1994-Jun-30
Pages: 55
Abstractor: N/A
TQM Awareness Training for Healthcare.
Cleary, John; Sweeney, Dee
Developed by educators at the Emily Griffith Opportunity school, this teacher's guide presents a 2-hour workshop to introduce employees in entry-level positions to the concepts and vocabulary of Total Quality Management (TQM). The guide is divided into an instructor's section and a section of 24 handouts for the participants. (Handouts can also be used as flipcharts or overhead transparencies.) Topics covered include the following: what is TQM?; how good is good enough?; TQM and the healthcare system; why TQM should be used; four parts of TQM; empowerment; defining and solving problems; brainstorming; and team roles and processes. (KC)
Emily Griffith Opportunity School, 1250 Welton Street, Denver, CO 80204 ($16.60).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Denver Public Schools, CO.
Grant or Contract Numbers: N/A
Note: For related modules, see CE 068 153-167.