ERIC Number: ED378439
Record Type: RIE
Publication Date: 1994-Jun-30
TQM Awareness Training for Healthcare.
Cleary, John; Sweeney, Dee
Developed by educators at the Emily Griffith Opportunity school, this teacher's guide presents a 2-hour workshop to introduce employees in entry-level positions to the concepts and vocabulary of Total Quality Management (TQM). The guide is divided into an instructor's section and a section of 24 handouts for the participants. (Handouts can also be used as flipcharts or overhead transparencies.) Topics covered include the following: what is TQM?; how good is good enough?; TQM and the healthcare system; why TQM should be used; four parts of TQM; empowerment; defining and solving problems; brainstorming; and team roles and processes. (KC)
Descriptors: Adult Literacy, Health Services, Hospital Personnel, Learning Activities, Learning Modules, Literacy Education, Organizational Development, Problem Solving, Staff Development, Total Quality Management, Workplace Literacy, Workshops
Emily Griffith Opportunity School, 1250 Welton Street, Denver, CO 80204 ($16.60).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Denver Public Schools, CO.
Note: For related modules, see CE 068 153-167.