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ERIC Number: ED378433
Record Type: RIE
Publication Date: 1994-May-31
Pages: 57
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Focus on Communication.
Fletcher, Karen; Tripp, Connie
This module was developed by educators from the Emily Griffith Opportunity School. Designed for a broad spectrum of employees at a health care facility for the elderly, this three-session workplace literacy workshop is designed around a basic three-part communication model that includes listening, problem solving, and follow-up, along with a customer service focus. It provides a review of communication skills that participants may already have and offers strategies that may be useful in more difficult or complicated communication situations. The three 1-hour sessions are designed to be presented by two facilitators in order to demonstrate both positive and negative communication situations using role play. Session 1 provides an overview of the workshop and an introduction to the three-part communication model. Concepts and skills are introduced with the aid of flipcharts and handouts. Each of the workshop lesson plans contain the following: facilitator's notes, materials needed, room set-up, and a step-by-step narrative of the lesson activities. Workshop evaluation handouts are also included. (KC)
Emily Griffith Opportunity School, 1250 Welton Street, Denver, CO 80204 ($16.90).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Denver Public Schools, CO.
Note: For related modules, see CE 068 153-167.