ERIC Number: ED378433
Record Type: RIE
Publication Date: 1994-May-31
Reference Count: N/A
Focus on Communication.
Fletcher, Karen; Tripp, Connie
This module was developed by educators from the Emily Griffith Opportunity School. Designed for a broad spectrum of employees at a health care facility for the elderly, this three-session workplace literacy workshop is designed around a basic three-part communication model that includes listening, problem solving, and follow-up, along with a customer service focus. It provides a review of communication skills that participants may already have and offers strategies that may be useful in more difficult or complicated communication situations. The three 1-hour sessions are designed to be presented by two facilitators in order to demonstrate both positive and negative communication situations using role play. Session 1 provides an overview of the workshop and an introduction to the three-part communication model. Concepts and skills are introduced with the aid of flipcharts and handouts. Each of the workshop lesson plans contain the following: facilitator's notes, materials needed, room set-up, and a step-by-step narrative of the lesson activities. Workshop evaluation handouts are also included. (KC)
Descriptors: Adult Basic Education, Adult Literacy, Behavioral Objectives, Communication Skills, Learning Activities, Learning Modules, Literacy Education, Problem Solving, Telephone Usage Instruction, Verbal Communication, Workplace Literacy, Workshops
Emily Griffith Opportunity School, 1250 Welton Street, Denver, CO 80204 ($16.90).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Denver Public Schools, CO.
Note: For related modules, see CE 068 153-167.