ERIC Number: ED378351
Record Type: RIE
Publication Date: 1995
The Changing Role of Support Staff. Trends and Issues Alerts.
As many organizations restructure, the role of support staff is also changing. Secretaries are under increased workloads and are assuming duties previously performed by management, such as budgeting, project coordination, and public relations. According to Professional Secretaries International, only 31% of its members bore the title "secretary" in 1993 compared to 46% in 1979. Technology has been a driving force behind many of the changes affecting secretarial/support staff positions. One researcher has concluded that technology is being used merely to automate traditional secretarial tasks rather than to expand secretaries' roles; however, other researchers have found few secretarial/support staff who feel that technology has reduced their opportunities or degraded their positions. Recent technological and organizational changes have, in fact, been credited with helping to increase the prestige and salaries of many support staff. Secretaries are not always compensated or promoted for assuming additional responsibilities, however. The increasing responsibilities being assumed by support staff are necessitating higher education and training, but formal training for technology and managerial/supervisory duties is somewhat lacking. (Included in this trend analysis are an annotated bibliography of 23 print resources and a list of 3 organizations concerned with secretarial occupations and recent developments affecting them.) (MN)
Publication Type: ERIC Publications; Reference Materials - Bibliographies
Education Level: N/A
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Adult, Career, and Vocational Education, Columbus, OH.