ERIC Number: ED377931
Record Type: Non-Journal
Publication Date: 1993-Jul
Reference Count: N/A
San Diego Miramar College Student Satisfaction with Matriculation Services.
San Diego Community Coll. District, CA. Research and Planning.
A study was conducted to gather information regarding students' use of and satisfaction with the matriculation services of Miramar College (MC) in San Diego, California. A survey instrument was distributed to students in 30 randomly selected courses; responses were obtained from 29 of the 30, and a response rate of 72.9% was attained. Results of the study included the following: (1) the admissions component was rated most highly by older, continuing/returning, and female students, and African Americans and Latinos awarded admissions the highest ratings among ethnic groups; (2) orientation was the least used component, with less than 30% of the group stating that they had received a formal orientation; (3) a higher percentage of students with 16 or more cumulative units than those in the 0-15 cumulative unit range expressed overall satisfaction with MC's orientation program; (4) most students felt that they were placed into classes fairly and accurately, that assessment test results were clearly explained, and that they understood and used the results in selecting courses; (5) most students had visited a counselor at least once, and overall satisfaction with counseling services increased as the number of counseling contacts increased; (6) 62.3% of the students indicated that they would return to Miramar the following semester, 14.0% indicated that they would not, and 23.7% were uncertain; and (7) 58% of the students agreed that orientation had influenced them to check into other campus services, and only 46.8% reported being referred to such services by a counselor. The survey instrument is included. (MAB)
Descriptors: College Outcomes Assessment, Community Colleges, Counseling Services, Outcomes of Education, Participant Satisfaction, Program Effectiveness, Questionnaires, School Orientation, School Surveys, Screening Tests, Student Attitudes, Student Personnel Services, Student Placement, Two Year College Students, Two Year Colleges, Use Studies
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: San Diego Community Coll. District, CA. Research and Planning.