ERIC Number: ED377930
Record Type: Non-Journal
Publication Date: 1993-Jul
Reference Count: N/A
San Diego Mesa College Student Satisfaction with Matriculation Services.
San Diego Community Coll. District, CA. Research and Planning.
A survey was conducted at Mesa College in San Diego, California to assess student satisfaction with the college's matriculation services. The in-class survey was administered over a 2-week period to a random sample of classes based on an 8% sample of the student population. The results of the study, based on a 78.7% response rate, included the following: (1) more than 70% of the respondents said that they were satisfied with Admissions (76.2%), Orientation (74.1%), and Counseling/Advising (72.5%); (2) 81% of the students who took assessment tests felt that they were placed in the correct level of English, and 76.4% felt their math placement had been correct; (3) of students who had met with a counselor, 68.7% said that the counseling session(s) helped them to clarify goals; (4) 58.2% of the students indicated that they were returning to Mesa the next semester, 18.9% were not returning, and 22.8% were uncertain, with students with academic goals being more likely to return than students with career or vocational goals; (5) 60.6% of the non-returning students were transferring to a four-year institution, 15.0% had completed their goal, and 12.5% were going to another community college; and (6) over 65% of the respondents indicated that Mesa's faculty were approachable outside of class, sensitive to issues of racial/ethnic minorities and women students, and sensitive to student needs in general. The survey instrument is included. (MAB)
Descriptors: College Outcomes Assessment, College Transfer Students, Community Colleges, Counseling Services, Outcomes of Education, Participant Satisfaction, Program Effectiveness, Questionnaires, School Orientation, School Surveys, Screening Tests, Student Attitudes, Student Personnel Services, Student Placement, Two Year College Students, Two Year Colleges, Use Studies
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: San Diego Community Coll. District, CA. Research and Planning.