ERIC Number: ED377881
Record Type: Non-Journal
Publication Date: 1995-Jan-15
Reference Count: N/A
Next Challenges for Builders and Managers of Government Internet Services: A Report to the Information Infrastructure Task Force.
Ryan, Joe; McClure, Charles R.
This report represents the views and perceptions of participants at a December 1994 Strategic Information Resources Management (SIRM) seminar, held in the District of Columbia, entitled "Building and Managing Government Internet Services." The group was comprised of 67 government officials and contractors who either had or were about to develop Internet services. Two survey instruments were used to identify the following key issues and concerns regarding building and managing government Internet service: technical challenges; security, encryption, document integrity, etc.; data quality and organization; cost and funding issues; moving the barriers created by bureaucracy; integrating Internet service with agency mission and function; developing external partnerships with non-governmental organizations and the commercial sector; understanding and communicating with users; evaluation criteria for extensiveness, efficiency, effectiveness, impact and usefulness; personnel and training needs; and federal or agency policy adjustments. The survey also sought to identify current best practices and to elicit solutions to issues and challenges during the transition to an electronic/digital environment. The respondents determined what strategic benefits to their agency had resulted thus far from providing Internet government services, including improved communication, coordination, and collaboration; wider dissemination of information; and enhanced agency profile. Internet-based government services make government more accessible, efficient, and responsive to the needs of the people. In conclusion, several recommendations are made to the Information Infrastructure Task Force (IITF) to help achieve this end. Contains 13 references. (Author/MAS)
Publication Type: Opinion Papers; Reports - Descriptive; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Syracuse Univ., NY. School of Information Studies.