ERIC Number: ED377743
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Career Resources Development Center, Inc., San Francisco, CA.
Instructional materials for telephone usage instruction address both personal and job-related telephone use needs. Six units are included on these topics: (1) telephone buttons and sounds, telephone book use, American names, telephone numbers, and taking messages; (2) greetings, information seeking, and carrying on a dialogue; (3) taking a message for a co-worker, intonation, and handling emergency calls; (4) giving confidential medical information; (5) polite questioning, discussing medical problems and symptoms, making and accepting referrals, handling troublesome calls; and (6) scheduling appointments. Exercises, primarily dialogues and completion exercises, are included in each unit. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Descriptors: Adult Basic Education, Class Activities, Communication Skills, Confidentiality, Dialogs (Language), Helping Relationship, Indexes, Information Retrieval, Interpersonal Communication, Job Skills, Listening Skills, Medical Services, Pronunciation Instruction, Questioning Techniques, Receptionists, Role Playing, Scheduling, Skill Development, Telephone Communications Systems, Telephone Usage Instruction, Vocational English (Second Language)
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Authoring Institution: Career Resources Development Center, Inc., San Francisco, CA.