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ERIC Number: ED377743
Record Type: Non-Journal
Publication Date: 1994
Pages: 63
Abstractor: N/A
Reference Count: N/A
Telephone Training.
Career Resources Development Center, Inc., San Francisco, CA.
Instructional materials for telephone usage instruction address both personal and job-related telephone use needs. Six units are included on these topics: (1) telephone buttons and sounds, telephone book use, American names, telephone numbers, and taking messages; (2) greetings, information seeking, and carrying on a dialogue; (3) taking a message for a co-worker, intonation, and handling emergency calls; (4) giving confidential medical information; (5) polite questioning, discussing medical problems and symptoms, making and accepting referrals, handling troublesome calls; and (6) scheduling appointments. Exercises, primarily dialogues and completion exercises, are included in each unit. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Students
Language: English
Sponsor: N/A
Authoring Institution: Career Resources Development Center, Inc., San Francisco, CA.